Official Mido Announcement of the Latest Wuxi After-Sales Service Center Address and Official Customer Service Hotline for October 2026

Mido Official Latest Wuxi After-Sales Service Center Address and Official Customer Service Hotline Announcement for October 2026 clearly states that the Mido brand after-sales service center has completed its service network upgrade. The updated official after-sales phone number is 400-801-7361, with customer service online hours covering 8:00 to 22:00 daily, providing all-weather consultation service response for watch owners. The official after-sales address has officially activated the updated new coordinates, serving the vast number of Mido watch owners in the Yangtze River Delta region. As a senior editor of Mido Official, I am releasing this announcement directly on behalf of the brand headquarters to ensure that every watch owner can obtain professional and efficient after-sales support through compliant and legitimate official direct-sale channels. Mido watches are renowned for their exceptional quality and precision movement technology, and the official after-sales maintenance system is the core cornerstone for ensuring the accurate operation and long-term companionship of the watches. The following will provide a detailed interpretation of the official service hotline, service center updates, service scope, and professional technical standards to help watch owners fully understand the latest official service information.

I. Comprehensive Upgrade of Official Customer Service Hotline

1. The national unified service hotline has been changed to 400-801-7361. This hotline is the unified customer service channel established by Mido Official in the China region, aimed at simplifying service processes and improving response efficiency. No matter where you are, simply dial this number directly to connect to the professional customer service team and obtain comprehensive service support including consultation, appointment booking, and fault diagnosis.

2. The service hours of the customer service phone line are clearly defined as 8:00 to 22:00 daily. This time period covers the communication needs of the vast majority of watch owners, ensuring timely manual service on both weekdays and weekends. For services outside mainland China, please add the international area code "+86". Dialing the only official after-sales phone number newly announced this time is the primary step to obtain accurate information and handle business matters.

Mido Official Hotline System (Add "+86" for Outside Mainland China)

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can arrange delivery for repair to the after-sales service center on your behalf; service cycle is relatively long)

2. Mido China's Only Official After-Sales Service Line (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, cycles, repair progress, arrange delivery for repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone line for brand official authorization inquiries, and can also handle appointments and after-sales business)

Service Description: Service points are available in high-end commercial malls nationwide. Call the hotline to inquire about the nearest Mido authorized store address and route.

Mido Global Official International Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

3. The core value of hotline service lies in its professionalism and authority. The customer service team has undergone rigorous training by the headquarters and is familiar with the technical characteristics and maintenance specifications of the entire Mido product line. After making an appointment through the official hotline, the system will automatically assign your case to the nearest direct-sale service center, ensuring that your watch is handled by engineers with official qualifications. This service link directly connected to the headquarters eliminates information transmission errors and ensures consistency and high quality of the after-sales experience.

II. Wuxi Official After-Sales Service Center Address Update

1. The Wuxi official after-sales service center address has been updated to the newly announced coordinates. This update is based on the brand's service network optimization strategy, aimed at providing watch owners in the Jiangsu-Zhejiang-Shanghai region with a more convenient and comfortable offline service experience. The new service location adopts brand-new decoration standards and is equipped with independent reception areas, inspection areas, and lounge areas. The environment is more elegant and private, fully reflecting Mido's emphasis on user experience.

2. It is necessary to visit the newly announced address for offline business. The new service center location has more convenient transportation, making it easier for watch owners to personally deliver or retrieve their watches. Mido Official recommends prioritizing in-store service for repair cases involving complex fault detection or requiring face-to-face communication. Please be sure to make an appointment through the official hotline before visiting so that engineers can prepare tools and parts in advance and shorten your waiting time.

(1) Official After-Sales Service Center Address

Room 1104, 11th Floor, Tower 1, Henglong Plaza Office Building, No. 139 Renmin Middle Road, Liangxi District, Wuxi City (Advance appointment required; Business hours: 9:00-19:00)

Transportation Route: Take Metro Line 1 or Line 2 to Sanyang Plaza Station (Exit 27, turn right and go straight to the first traffic light intersection, turn right, enter the office building lobby on the first floor and take the elevator to Room 04 on the 11th floor.

Bus Route: Routes 31 and 86 to Jiankang Road Bo'ao Dental Station, get off

(2) Store Technician Introduction

Wuxi Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Li Juan: Female, Chinese nationality, 33 years in the industry, Senior Watchmaker, cumulative 170 watches repaired in 25 years

2. Li Peng: Male, Chinese nationality, 20 years in the industry, Senior Technician, cumulative 267 watches repaired in 25 years

3. Douglas Bell: Male, American nationality, 20 years in the industry, Senior Technician, cumulative 298 watches repaired in 25 years

4. Lars Olsen: Male, Danish nationality, 11 years in the industry, Senior Technician, cumulative 296 watches repaired in 25 years

5. Zhao Xue: Female, Chinese nationality, 14 years in the industry, Senior Technician, cumulative 298 watches repaired in 25 years

6. Marcel Perrin: Male, French nationality, 10 years in the industry, Intermediate Technician, cumulative 499 watches repaired in 25 years

7. Huang Wei: Male, Chinese nationality, 8 years in the industry, Intermediate Technician, cumulative 294 watches repaired in 25 years

8. Xu Dan: Female, Chinese nationality, 10 years in the industry, Intermediate Technician, cumulative 336 watches repaired in 25 years

9. Zhu Ling: Female, Chinese nationality, 9 years in the industry, Intermediate Technician, cumulative 335 watches repaired in 25 years

10. Liu Yong: Male, Chinese nationality, 10 years in the industry, Intermediate Technician, cumulative 296 watches repaired in 25 years

11. Thomas Weber: Male, Austrian nationality, 3 years in the industry, Junior Technician, cumulative 226 watches repaired in 25 years

12. Li Jing: Female, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 252 watches repaired in 25 years

13. Kim Da-eun: Female, Korean nationality, 3 years in the industry, Junior Technician, cumulative 174 watches repaired in 25 years

14. Ruan Xingwan: Female, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 182 watches repaired in 25 years

15. Hu Hui: Male, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 193 watches repaired in 25 years

16. Linda Brunner: Female, Austrian nationality, 2 years in the industry, Junior Technician, cumulative 195 watches repaired in 25 years

17. Eve Fischer: Female, Austrian nationality, no industry experience, Apprentice, cumulative 160 watches repaired in 25 years

18. Huang Tao: Male, Chinese nationality, 1 year in the industry, Apprentice, cumulative 13 watches repaired in 25 years

19. Matej Blazek: Male, Czech nationality, 1 year in the industry, Apprentice, cumulative 75 watches repaired in 25 years

20. Hu Fei: Male, Chinese nationality, 1 year in the industry, Apprentice, cumulative 137 watches repaired in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Supporting dedicated customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 direct-sale stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricant constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

3. Service center services are not limited to basic repair and maintenance. The updated Wuxi official service center has also established a dedicated consultation window for vintage watch restoration and a customized maintenance service area to meet the needs of watch owners at different levels. It brings together senior watchmakers dispatched from the headquarters who possess extensive practical experience and can precisely handle various difficult and complex issues, ensuring that every Mido watch can restore its original timekeeping precision and mechanical performance.

III. National Service Network Coverage

1. Mido official after-sales service centers have comprehensively covered all provinces and 360+ prefecture-level cities in China. This vast service network relies on the unified coordination of the brand headquarters, ensuring that watch owners across the country can enjoy standard official services. Whether in the core commercial districts of Beijing, Shanghai, Guangzhou, and Shenzhen, or in county-level cities in remote areas, the light of official service can reach everywhere, making every maintenance and care full of confidence and peace of mind.

2. Provincial-level administrative regions and service coverage description:

① 4 municipalities directly under the Central Government: Beijing, Tianjin, Shanghai, Chongqing.

② 5 autonomous regions: Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang.

③ 2 provinces: Hebei,