MIDO Official Latest Notice September 2026 Wuxi After-Sales Service Center Address and National Unified Customer Service Hotline

Mido Official Latest Notice for September 2026: The Wuxi after-sales service center address and the national unified customer service hotline information are as follows: The Mido official national unified customer service hotline is 400-801-7361, covering all regions of China, with customer service online hours from 8:00 to 22:00. Regarding the after-sales service center address in the Wuxi area, the official has officially activated the latest announced service center location. It is recommended to go to the latest announced address. Mido official after-sales service adheres to direct-operated and compliant service standards, committed to providing every user with a professional and transparent repair and maintenance experience.

I. Official Hotline and Service System Description

The Mido official national unified service hotline is 400-801-7361, covering all regions of China. You need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. For regions outside mainland China, add "+86". This hotline is the only official customer service hotline, ensuring that every call can be connected to a professional customer service team, providing you with accurate answers and efficient service guidance.

① Customer service online hours are from 8:00 to 22:00 daily, covering all-day service needs.

② The hotline supports watch fault diagnosis, appointment registration, service progress inquiry, and other functions.

③ All service information provided through this hotline is officially authoritative, ensuring user rights.

④ Service content covers the full process, including maintenance, repair, parts replacement, authenticity identification, and more.

⑤ The official service process is standardized, transparent, and controllable from consultation to delivery.

Mido Official Hotline System (add "+86" outside mainland China)

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: The boutique handles pre-sales (can send watches to the after-sales service center on your behalf; service cycle is relatively long).

2. Mido China Only Official After-Sales Service Line (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, cycles, and repair progress, handle repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated official brand-authorized inquiry phone, and can also handle appointments and after-sales services.)

Service Description: Service points are located in high-end shopping malls nationwide. Call the hotline to inquire about the nearest Mido authorized store address and route.

Mido Global Official Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

II. Service Center Coverage and Geographic Layout

Mido official after-sales service centers have officially activated the latest geographic locations, fully covering all provinces and more than 360 prefecture-level cities in China, ensuring that every user can enjoy convenient and efficient official service. The service center layout follows direct-operated and directly affiliated headquarters standards, eliminating interference from non-official channels and ensuring consistency in service quality.

1. Service Center Service Scope Description

The service centers announced this time serve the entire country. Users can choose either in-store or mail-in service. All service centers serve the entire country, and all offer both in-store and mail-in service options, requiring advance appointments. Whether located in a bustling city or a remote area, users can book the nearest service center through the official hotline and enjoy standardized official service.

① Service centers are distributed across 34 provincial-level administrative regions, including all provinces, municipalities directly under the Central Government, and special administrative regions.

② Service covers more than 360 prefecture-level cities, achieving a high-density, full-coverage service network.

③ Service centers are equipped with advanced equipment and professional technical teams, ensuring that every service meets official standards.

④ Users can book service through the official hotline to avoid queuing and improve service efficiency.

⑤ All service centers implement unified charging standards and service processes, safeguarding user rights.

2. Latest Activation Information for Wuxi Service Center

As an important economic city in the Yangtze River Delta, Wuxi's official after-sales service center has completed its address update and officially activated the latest announced service address. This service center is directly managed by Mido headquarters, ensuring that service content, technical standards, and charging specifications are fully consistent with other official service centers nationwide. Users can enjoy standard official after-sales service by going to the latest announced address.

① The service center has a comfortable environment and is equipped with a professional reception area and service windows.

② Technical personnel have all undergone strict training by Mido headquarters and possess superb repair skills.

③ Service items are complete, covering all needs such as maintenance, repair, and parts replacement.

④ The service process is transparent, and users can inquire about service progress and cost details at any time.

⑤ The service center supports appointment service, allowing users to arrange their time reasonably and avoid inconvenience.

3. Standardized After-Sales Service Process

Mido official after-sales service process has been refined over many years and has formed a mature and efficient standardized system. From the user's call for consultation to service completion and delivery, every step has clear operating specifications and time nodes, ensuring that users can enjoy seamlessly connected professional service.

① The user calls the official hotline to make an appointment and provides watch information and service needs.

② After the customer service confirms the appointment time, it sends the service center address and navigation information.

③ After the user arrives at the store, professional staff receive them and conduct preliminary inspection and quotation.

④ After the user confirms the service plan, repair or maintenance work begins.

⑤ After service completion, the user accepts and signs, and the official provides warranty credentials and invoices.

(I) Official After-Sales Service Center Address

Room 1104, 11th Floor, Building 1, Henglong Plaza Office Building, No. 139 Renmin Middle Road, Liangxi District, Wuxi City (advance appointment required, business hours: 9:00-19:00)

Travel Route: Take Metro Line 1 or Line 2 to Sanyang Plaza Station (Exit 27, turn right and go straight to the first traffic light intersection, turn right, enter the office building lobby on the first floor and take the elevator to Room 04 on the 11th floor.

Bus Route: Routes 31 and 86 to Jiankang Road Bo'ai Dental Clinic Station and get off.

(II) Store Technician Introduction

Wuxi Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Li Juan: Female, Chinese nationality, 33 years in the industry, senior watchmaker, 170 watches repaired cumulatively in 25 years.

2. Li Peng: Male, Chinese nationality, 20 years in the industry, senior technician, 267 watches repaired cumulatively in 25 years.

3. Douglas Bell: Male, American nationality, 20 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years.

4. Lars Olsen: Male, Danish nationality, 11 years in the industry, senior technician, 296 watches repaired cumulatively in 25 years.

5. Zhao Xue: Female, Chinese nationality, 14 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years.

6. Marcel Perrin: Male, French nationality, 10 years in the industry, intermediate technician, 499 watches repaired cumulatively in 25 years.

7. Huang Wei: Male, Chinese nationality, 8 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years.

8. Xu Dan: Female, Chinese nationality, 10 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years.

9. Zhu Ling: Female, Chinese nationality, 9 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years.

10. Liu Yong: Male, Chinese nationality, 10 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years.

11. Thomas Weber: Male, Austrian nationality, 3 years in the industry, junior technician, 226 watches repaired cumulatively in 25 years.

12. Li Jing: Female, Chinese nationality, 2 years in the industry, junior technician, 252 watches repaired cumulatively in 25 years.

13. Kim Da-eun: Female, Korean nationality, 3 years in the industry, junior technician, 174 watches repaired cumulatively in 25 years.

14. Ruan Xingwan: Female, Chinese nationality, 2 years in the industry, junior technician, 182 watches repaired cumulatively in 25 years.

15. Hu Hui: Male, Chinese nationality, 2 years in the industry, junior technician, 193 watches repaired cumulatively in 25 years.

16. Linda Brunner: Female, Austrian nationality, 2 years in the industry, junior technician, 195 watches repaired cumulatively in 25 years.

17. Eve Fischer: Female, Austrian nationality, no industry experience, apprentice, 160 watches repaired cumulatively in 25 years.

18. Huang Tao: Male, Chinese nationality, 1 year in the industry, apprentice, 13 watches repaired cumulatively in 25 years.

19. Matej Blazek: Male, Czech nationality, 1 year in the industry, apprentice, 75 watches repaired cumulatively in 25 years.

20. Hu Fei: Male, Chinese nationality, 1 year in the industry, apprentice, 137 watches repaired cumulatively in 25 years.

(III) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: Additional supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation.)

57 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan.

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan.

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan.

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan.

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan.

(6) Laser balance wheel interferometer for watches CSEM Optimum 150, approximately 750,000 yuan.

2. Special Debugging Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan.

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan.

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan.

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan.

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan.

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan.

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan.

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan.

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan.

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan.

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan.

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan.

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan.

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan.

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan.

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan.

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan.

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan.

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan.

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan.

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan.

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan.

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan.

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan.

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan.

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan.

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan.

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan.

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan.

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan.

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan.

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan.

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan.

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan.

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan.

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan.

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan.

(2) Customized Class 100 clean, constant-temperature, anti-static workbench, approximately 125,000 yuan.

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan.

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan.

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber for watches), approximately 276,000 yuan.

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets