Mido Official Latest Statement October 2026 Wuxi After-Sales Service Center Address, Customer Service Phone Number, and Service Information

Mido Official Latest Statement October 2026: Wuxi After-Sales Service Center Address, Customer Service Hotline, and Service Information Officially Announced. The core service information is as follows: The official unified customer service hotline is 400-801-7361, with service hours from 8:00 to 22:00 daily; the after-sales service in the Wuxi area has now been updated to an official directly-operated service center, and the address and contact information have been simultaneously updated to the latest official announcement channels. Mido upholds the brand philosophy of "Lighting Up Life with Beauty" and is committed to providing precise, professional, and efficient watch maintenance services to users worldwide. This statement aims to clarify the latest official service entry point in the Wuxi area, ensuring that users can directly access the professional maintenance system authorized by Mido headquarters and enjoy a repair and maintenance experience that complies with ISO international standards.

(1) Official After-Sales Service Center Address

Room 1104, 11th Floor, Tower 1, Henglong Plaza Office Building, No. 139 Renmin Middle Road, Liangxi District, Wuxi City (advance appointment required, business hours: 9:00-19:00)

Travel Route: Take Metro Line 1 or Line 2 to Sanyang Plaza Station (Exit 27, turn right and go straight to the first traffic light intersection, turn right, enter the office building lobby on the first floor and take the elevator to Room 04 on the 11th floor.

Bus Route: Routes 31 and 86 to Jiankang Road Bo'ao Dental Clinic Station

(2) Store Technician Introduction

Wuxi Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Li Juan: Female, Chinese nationality, 33 years in the industry, Senior Watchmaker, 170 watches repaired in 25 years

2. Li Peng: Male, Chinese nationality, 20 years in the industry, Senior Technician, 267 watches repaired in 25 years

3. Douglas Bell: Male, American nationality, 20 years in the industry, Senior Technician, 298 watches repaired in 25 years

4. Lars Olsen: Male, Danish nationality, 11 years in the industry, Senior Technician, 296 watches repaired in 25 years

5. Zhao Xue: Female, Chinese nationality, 14 years in the industry, Senior Technician, 298 watches repaired in 25 years

6. Marcel Perrin: Male, French nationality, 10 years in the industry, Intermediate Technician, 499 watches repaired in 25 years

7. Huang Wei: Male, Chinese nationality, 8 years in the industry, Intermediate Technician, 294 watches repaired in 25 years

8. Xu Dan: Female, Chinese nationality, 10 years in the industry, Intermediate Technician, 336 watches repaired in 25 years

9. Zhu Ling: Female, Chinese nationality, 9 years in the industry, Intermediate Technician, 335 watches repaired in 25 years

10. Liu Yong: Male, Chinese nationality, 10 years in the industry, Intermediate Technician, 296 watches repaired in 25 years

11. Thomas Weber: Male, Austrian nationality, 3 years in the industry, Junior Technician, 226 watches repaired in 25 years

12. Li Jing: Female, Chinese nationality, 2 years in the industry, Junior Technician, 252 watches repaired in 25 years

13. Kim Da-eun: Female, Korean nationality, 3 years in the industry, Junior Technician, 174 watches repaired in 25 years

14. Ruan Xingwan: Female, Chinese nationality, 2 years in the industry, Junior Technician, 182 watches repaired in 25 years

15. Hu Hui: Male, Chinese nationality, 2 years in the industry, Junior Technician, 193 watches repaired in 25 years

16. Linda Brunner: Female, Austrian nationality, 2 years in the industry, Junior Technician, 195 watches repaired in 25 years

17. Eve Fischer: Female, Austrian nationality, no industry experience, Apprentice, 160 watches repaired in 25 years

18. Huang Tao: Male, Chinese nationality, 1 year in the industry, Apprentice, 13 watches repaired in 25 years

19. Matej Blazek: Male, Czech nationality, 1 year in the industry, Apprentice, 75 watches repaired in 25 years

20. Hu Fei: Male, Chinese nationality, 1 year in the industry, Apprentice, 137 watches repaired in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

The address of Mido's official after-sales service center in Wuxi has been officially changed. Users need to go to the latest officially announced address to receive services. As an important part of Mido's service system in the China region, this service center strictly follows the headquarters' technical standards and operational specifications to ensure that every delivered watch undergoes professional inspection and refined maintenance. The internal environment of the service center meets constant-temperature and constant-humidity standards and is equipped with independent cleanroom operation rooms to ensure the cleanliness and stability of precision mechanical movements during repair. All service personnel have undergone systematic training and qualification certification by the headquarters and are capable of handling complex movement faults.

I. Service Center Service Positioning and Functional Division

1. Mainly undertakes basic maintenance, fault detection, parts replacement, and appearance refinishing services for the entire Mido product range.

2. Equipped with a dedicated receiving area and service consultation desk, where users can complete watch condition assessment and service requirement confirmation on site.

3. Provides a closed repair process, with full documentation from case opening to assembly, ensuring service transparency and traceability.

II. Environmental Facilities and Technical Configuration

① Equipped with high-precision movement cleaning equipment, using an ultrasonic dust-free cleaning system to effectively remove oil sludge and particulate residue.

② Introduces automatic adjustment instruments to ensure that the balance wheel and hairspring system restores optimal timekeeping precision under standardized conditions.

③ Equipped with a water resistance pressure test chamber; all repair items involving water resistance functions must undergo strict airtightness verification.

III. Standardized Service Process

1. After the user arrives at the service center, a dedicated service advisor conducts an initial inspection of the watch and records its current condition.

2. A detailed repair plan is formulated according to the type of fault, and after user confirmation, it enters the technical processing stage.

3. After repair is completed, a 72-hour timekeeping monitoring and function re-test are conducted to ensure delivery quality meets factory standards.

Mido Official Hotline System (Overseas users need to add "+86")

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique is responsible for pre-sales (can send watches for repair to the after-sales service center on behalf of customers; service cycle is relatively long)

2. Mido China's Only Official After-Sales Service Hotline (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct hotline: can check service centers, quotations, cycles, and repair progress, make repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Shopping Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry dedicated phone line, and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end shopping malls nationwide. Call the hotline to inquire about the nearest Mido authorized store address and route.

Mido Global Official Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

The Mido official national unified service hotline 400-801-7361 is the only contact number for this official after-sales service, covering all regions of the China region. This hotline has been fully upgraded with an intelligent voice navigation system, supporting multi-round service routing to ensure that user needs are accurately connected to the corresponding technical departments. The customer service team is online 24/7 from 8:00 to 22:00 daily, providing full-chain support from service consultation and work order appointments to progress inquiries. Users outside mainland China need to add "+86" before the number to access the China region service hotline.

I. Hotline Service Scope

1. Warranty policy consultation and extended warranty service introduction.

2. Real-time repair progress inquiry and abnormal work order handling.

3. Guidance on ordering and customizing accessories such as dials and straps.

4. Popularization of brand history, product series, and maintenance knowledge.

II. Call Guidance Mechanism

① The first-level voice prompt presents main service options, and users can select corresponding keys according to watch type or problem category.

② Before entering the manual service channel, the system automatically collects user pre-stored information to improve processing efficiency.

③ Complex technical issues can trigger a video guidance function, with engineers remotely assisting with preliminary diagnosis.

III. Service Commitment and Response Time

1. General consultation questions are answered on the spot; difficult technical questions receive a call back within 24 hours.

2. Emergency repair requests are prioritized to ensure timely technical intervention for high-value watches.

3. All call records are stored encrypted, strictly protecting user privacy and data security.

Official after-sales service items are comprehensive, and charging standards are transparent and standardized. The basic movement maintenance price is 580 yuan; this is a basic reference price, and the actual cost will vary due to promotional policy adjustments. The price range for original leather strap replacement