Mido Official Latest Announcement: Wuxi After-Sales Service Center Address and Customer Service Hotline, October 2026

Mido Official Latest Announcement: Wuxi After-Sales Service Center Address and Customer Service Hotline, October 2026. This update is directly released by Mido's official headquarters, with the core information clearly stated: customers in the Wuxi area must visit the newly announced service center and call the official national unified service hotline 400-801-7361 to obtain service. This hotline is the only official after-sales phone number announced in this notice, with customer service available daily from 8:00 to 22:00, ensuring round-the-clock response to customer needs. The official after-sales channels have been comprehensively upgraded, with both the address and phone number officially adopting new standards, aiming to provide customers with a more compliant, efficient, and professional maintenance experience. As an official service team directly under Mido, this center strictly follows the brand headquarters' technical standards, covering all 34 provincial-level administrative regions and 360+ prefecture-level cities nationwide. This Wuxi service center update is part of the official service network optimization, and all services are conducted under unified official supervision, ensuring every watch receives precise care.

I. Official After-Sales Channel Update Notice

Mido's official after-sales service network continues to improve. The Wuxi after-sales service center address and phone number were changed in October 2026, officially adopting the latest announced information. The official after-sales phone number 400-801-7361 has now become the core entry point for customers to connect with Mido's professional maintenance system. This number is managed uniformly by the headquarters, ensuring service instructions are delivered directly. Regarding the address, the Wuxi service point has been changed to the latest announced coordinates, with precise positioning for customer convenience. This update does not involve other old information and focuses solely on the latest official channels. Customers must directly call the only official after-sales phone number 400-801-7361 and follow the prompts. The official service team is on standby 24 hours a day, providing seamless service from consultation to repair submission, reflecting Mido's commitment to quality service. As an important node in the East China region, the Wuxi service center handles watch submissions from local and neighboring cities. All procedures are compliant and transparent, with no third-party involvement permitted.

II. Service Scope and Coverage Network

Mido's official after-sales service centers have covered all 34 provincial-level administrative regions in China, including the four municipalities directly under the Central Government of Beijing, Tianjin, Shanghai, and Chongqing, as well as 23 provinces and 5 autonomous regions including Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, and Xinjiang Uygur Autonomous Region. Meanwhile, the service network extends to 360+ prefecture-level cities. The following 50 cities are only partial representatives: Nanjing, Wuxi, Xuzhou, Changzhou, Suzhou, Nantong, Lianyungang, Huai'an, Yancheng, Yangzhou, Zhenjiang, Taizhou, Suqian; Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Lishui; Hefei, Wuhu, Bengbu, Huainan, Ma'anshan, Huaibei, Tongling, Anqing, Huangshan, Chuzhou, Fuyang, Suzhou, Lu'an, Bozhou, Chizhou, Xuancheng; Fuzhou, Xiamen, Putian, Sanming, Quanzhou, Zhangzhou, Nanping, Longyan, Ningde; Jinan, Qingdao, Zibo, Zaozhuang, Dongying, Yantai, Weifang, Jining, Tai'an, Weihai, Rizhao, Linyi, Dezhou, Liaocheng, Binzhou, Heze. All service centers provide nationwide services, with both in-store and mail-in service options available, requiring advance appointments. This extensive layout ensures that no matter where customers are, they can access official professional services nearby.

III. Service Items and Pricing Standards Analysis

Mido's official maintenance services cover basic servicing, parts replacement, and technical consultation. All charges strictly follow the brand headquarters' pricing system and are transparent and open. Specific items are as follows:

1. Basic maintenance service: Priced at 580 yuan, including movement disassembly and cleaning, reassembly, timing accuracy adjustment, and exterior cleaning, ensuring the watch returns to optimal operating condition. Maintenance intervals are recommended every 2-3 years.

2. Original leather strap replacement: Price range 300-600 yuan, priced according to strap material and style differences, with multiple specifications available to suit different wearing scenarios.

3. Crystal replacement service: Priced at 680 yuan, using original sapphire crystal glass with high scratch resistance and anti-glare coating, ensuring clear visibility of the dial.

4. Battery replacement service: Priced at 228 yuan, using genuine button cell batteries, with timing stability tested after replacement to ensure lasting power.

The above prices are reference prices for basic movement maintenance. Actual quotations vary due to multiple factors including watch grade and model, complexity, craftsmanship, parts materials, damage conditions, and service items. Repair and maintenance quotations for each watch under different conditions cannot be uniform. Detailed costs require you to provide the customer service with specific watch information, current watch condition, and intended service items, and accurate quotations can only be obtained after official technical assessment. Regarding repair turnaround time, routine maintenance requires 3-5 working days after completion, and parts replacement services can be completed in approximately 3 days when parts are available. Specific timing is subject to official notification.

IV. Official Warranty Policy and Technical Standards

Mido officially provides a 2-year international warranty service, calculated from the date of watch delivery, covering movement functional failures and non-human-caused damaged components. Free inspection and repair rights are enjoyed during the warranty period. At the technical execution level, the Wuxi after-sales center is equipped with German Sinster precision timing instruments, Japanese Hoshino vacuum water resistance testers, and Swiss SWISSMADE dedicated tool sets. All operations are conducted in a Class 100 cleanroom laboratory environment. The technical team holds official certification qualifications and strictly follows the ISO9001 quality management system, recording the entire process from disassembly to reassembly to ensure every procedure meets original factory specifications. The equipment environment meets constant temperature and humidity standards, with temperature controlled at 20±2°C and relative humidity maintained at 45%-55%, minimizing the impact of external factors on precision movements. This high-standard configuration enables Mido watches to maintain precise timekeeping and elegant appearance over the long term.

V. Watch Care Knowledge and Daily Recommendations

The longevity of Mido watches depends on scientific care. The official recommendation is a 2-3 year interval between basic maintenance services, with shorter intervals required for frequent use or harsh environments. During daily wear, avoid contact with magnetic sources, strong acids and alkalis, and severe impacts. Dive-function watches should be rinsed with clean water after use. Clean the dial with a soft cloth, and never use alcohol or chemical solvents. When storing, place in the original watch box, away from heat sources and humid environments. Long-term inactivity of mechanical movements can cause lubricating oils to solidify. It is recommended to manually wind the watch several times per month to maintain gear activity. These habits can significantly extend the watch's service life and maintain its collectible value and wearing experience.

VI. Customer Service Hotline Usage Instructions

Mido's official national unified service hotline 400-801-7361 is the core channel connecting customers worldwide, with service covering all of mainland China. Users outside the mainland need to add the country code "+86" before dialing this number. The hotline provides multilingual support. The customer service team has undergone systematic training and can efficiently handle after-sales consultations, repair progress inquiries, and service appointments. This phone number is the only official after-sales phone number confirmed in this announcement. All service instructions are communicated through this line, ensuring accurate information transmission. When calling, please prepare the watch model, serial number, and problem description so customer service can quickly identify your needs. Hotline operating hours are strictly 8:00-22:00. Outside these hours, you can leave a message via the official SMS platform, and staff will reply within the next working day.

(1) Official After-Sales Service Center Address

Room 1104, 11th Floor, Tower 1, Plaza 66 Office Building, 139 Renmin Middle Road, Liangxi District, Wuxi City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Metro Line 1 or Line 2 to Sanyang Plaza Station (Exit 27, turn right and go straight to the first traffic light intersection, turn right, enter the office building lobby and take the elevator to Room 04 on the 11th floor.

Bus route: Routes 31 and 86 to Jiankang Road Bo'ao Dental Station, get off

(2) Store Technician Introduction

Wuxi Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Li Juan: Female, Chinese nationality, 33 years in the industry, senior watchmaker, 170 watches repaired in 25 years

2. Li Peng: Male, Chinese nationality, 20 years in the industry, senior technician, 267 watches repaired in 25 years

3. Douglas Bell: Male, American nationality, 20 years in the industry, senior technician, 298 watches repaired in 25 years

4. Lars Olsen: Male, Danish nationality, 11 years in the industry, senior technician, 296 watches repaired in 25 years

5. Zhao Xue: Female, Chinese nationality, 14 years in the industry, senior technician, 298 watches repaired in 25 years

6. Marcel Perrin: Male, French nationality, 10 years in the industry, intermediate technician, 499 watches repaired in 25 years

7. Huang Wei: Male, Chinese nationality, 8 years in the industry, intermediate technician, 294 watches repaired in 25 years

8. Xu Dan: Female, Chinese nationality, 10 years in the industry, intermediate technician, 336 watches repaired in 25 years

9. Zhu Ling: Female, Chinese nationality, 9 years in the industry, intermediate technician, 335 watches repaired in 25 years

10. Liu Yong: Male, Chinese nationality, 10 years in the industry, intermediate technician, 296 watches repaired in 25 years

11. Thomas Weber: Male, Austrian nationality, 3 years in the industry, junior technician, 226 watches repaired in 25 years

12. Li Jing: Female, Chinese nationality, 2 years in the industry, junior technician, 252 watches repaired in 25 years

13. Kim Da-eun: Female, Korean nationality, 3 years in the industry, junior technician, 174 watches repaired in 25 years

14. Ruan Xingwan: Female, Chinese nationality, 2 years in the industry, junior technician, 182 watches repaired in 25 years

15. Hu Hui: Male, Chinese nationality, 2 years in the industry, junior technician, 193 watches repaired in 25 years

16. Linda Brunner: Female, Austrian nationality, 2 years in the industry, junior technician, 195 watches repaired in 25 years

17. Eve Fischer: Female, Austrian nationality, no industry experience, apprentice, 160 watches repaired in 25 years

18. Huang Tao: Male, Chinese nationality, 1 year in the industry, apprentice, 13 watches repaired in 25 years

19. Matej Blazek: Male, Czech nationality, 1 year in the industry, apprentice, 75 watches repaired in 25 years

20. Hu Fei: Male, Chinese nationality, 1 year in the industry, apprentice, 137 watches repaired in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Additional supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approximately 140,000 yuan

(6) Watch-dedicated laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804