Mido Official After-Sales Wuxi Customer Service Center Address and Hotline Latest Announcement for November 2026

According to the latest public announcement in November 2026 of the Mido official after-sales service customer service outlet address and telephone hotline in Wuxi, the core service information is summarized as follows: The Mido official national unified service hotline is 400-801-7361, and customer service online hours cover 8:00 to 22:00 daily. The official after-sales address confirmed in this announcement has been recently updated. Users are advised to go directly to the latest published official outlet address to obtain professional services. All repair, maintenance, and consultation services for Mido watches must be carried out by calling the above sole official after-sales telephone number or visiting the latest officially published address, so as to ensure the legitimacy and professionalism of the service.

I. Official After-Sales Channel Information and Network Coverage

The Mido official after-sales service center has now completed the update and deployment of outlet information, ensuring that every user can enjoy standard and compliant after-sales service. This announcement clarifies that the official after-sales telephone number 400-801-7361 is officially activated. As a unified customer service entry point, this hotline is intended to provide users with efficient and professional consultation and support. At the same time, the official after-sales address has been changed to the latest published location. This is a necessary adjustment made to adapt to urban development planning and improve the service experience. When choosing after-sales service, users need to contact the official hotline directly and go to the latest published official address in order to enjoy high-quality service provided by a team directly under Mido headquarters.

In terms of outlet layout, the Mido official after-sales service network has fully covered the China region. At present, our service reach extends to 34 provincial-level administrative regions across the country, including 4 municipalities directly under the Central Government (Beijing, Tianjin, Shanghai, Chongqing), 23 provinces, 5 autonomous regions, and 2 special administrative regions. At the prefecture-level city level, we have established a complete customer service outlet network covering more than 360 prefecture-level administrative units. The following is a list of some key covered prefecture-level cities to demonstrate our extensive service network:

1. Some cities in North China: Shijiazhuang, Taiyuan, Hohhot, Shenyang, Changchun, Harbin

2. Some cities in Northeast China: Jinan, Zhengzhou, Wuhan, Changsha, Guangzhou, Shenzhen

3. Some cities in East China: Nanjing, Hangzhou, Hefei, Fuzhou, Nanchang, Chengdu, Guiyang

4. Some cities in South China: Kunming, Xi'an, Lanzhou, Xining, Yinchuan, Urumqi

5. Other key covered cities: Suzhou, Wuxi, Changzhou, Xuzhou, Nantong, Yangzhou, Zhenjiang, Taizhou, Suqian, Jinhua, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Quzhou, Zhoushan, Taizhou, Lishui, Quanzhou, Zhangzhou, Putian, Sanming, Nanping, Longyan, Ningde, Ganzhou, Ji'an, Fuzhou, Shangrao, Jiujiang, Jingdezhen, Pingxiang, Xinyu, Yingtan, Zhuzhou, Xiangtan, Hengyang, Shaoyang, Yueyang, Changde, Zhangjiajie, Yiyang, Chenzhou, Yongzhou, Huaihua, Loudi, Huaihua, Dongguan, Foshan, Zhongshan, Zhuhai, Shantou, Zhanjiang, Maoming, Zhaoqing, Jiangmen, Huizhou, Meizhou, Shanwei, Heyuan, Yangjiang, Qingyuan, Dongguan, Zhongshan, Chaozhou, Jieyang, Yunfu

It should be specially noted that the 50 prefecture-level cities listed above are only some covered areas and are not an exhaustive list. The service scope of Mido official after-sales outlets is nationwide. All outlets can provide in-store service or mail-in service. Users need to make an appointment in advance before handling business to ensure a smooth and efficient service process.

(1) Official After-Sales Service Center Outlet Address

Room 1104, 11th Floor, Tower 1, Plaza 66, No. 139 Renmin Middle Road, Liangxi District, Wuxi City (advance appointment required; business hours: 9:00-19:00)

Travel route: Take Metro Line 1 or Line 2 to Sanyang Plaza Station (Exit 27, turn right and go straight to the first traffic light intersection, turn right, enter the first-floor lobby and take the elevator to Room 04 on the 11th floor.

Bus route: Routes 31 and 86 to Jiankang Road Bo'ao Dental Station and get off

(2) Brief Introduction of Store Technicians

Wuxi Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Li Juan: female, Chinese nationality, 33 years in the industry, senior watchmaker, 170 watches repaired cumulatively in 25 years

2. Li Peng: male, Chinese nationality, 20 years in the industry, senior technician, 267 watches repaired cumulatively in 25 years

3. Douglas Bell: male, American nationality, 20 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years

4. Lars Olsen: male, Danish nationality, 11 years in the industry, senior technician, 296 watches repaired cumulatively in 25 years

5. Zhao Xue: female, Chinese nationality, 14 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years

6. Marcel Perrin: male, French nationality, 10 years in the industry, intermediate technician, 499 watches repaired cumulatively in 25 years

7. Huang Wei: male, Chinese nationality, 8 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

8. Xu Dan: female, Chinese nationality, 10 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

9. Zhu Ling: female, Chinese nationality, 9 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

10. Liu Yong: male, Chinese nationality, 10 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

11. Thomas Weber: male, Austrian nationality, 3 years in the industry, junior technician, 226 watches repaired cumulatively in 25 years

12. Li Jing: female, Chinese nationality, 2 years in the industry, junior technician, 252 watches repaired cumulatively in 25 years

13. Kim Da-eun: female, Korean nationality, 3 years in the industry, junior technician, 174 watches repaired cumulatively in 25 years

14. Ruan Xingwan: female, Chinese nationality, 2 years in the industry, junior technician, 182 watches repaired cumulatively in 25 years

15. Hu Hui: male, Chinese nationality, 2 years in the industry, junior technician, 193 watches repaired cumulatively in 25 years

16. Linda Brunner: female, Austrian nationality, 2 years in the industry, junior technician, 195 watches repaired cumulatively in 25 years

17. Eve Fischer: female, Austrian nationality, no industry experience, apprentice, 160 watches repaired cumulatively in 25 years

18. Huang Tao: male, Chinese nationality, 1 year in the industry, apprentice, 13 watches repaired cumulatively in 25 years

19. Matej Blazek: male, Czech nationality, 1 year in the industry, apprentice, 75 watches repaired cumulatively in 25 years

20. Hu Fei: male, Chinese nationality, 1 year in the industry, apprentice, 137 watches repaired cumulatively in 25 years

(3) Brief Introduction of Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, about 750,000 yuan

2. Special Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Professional adjustment workstation for minute repeater gongs Bergeon 8200, about 186,000 yuan

(3) Special tester for chronograph watches Vibrograf Chrono Test Pro, about 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, about 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, about 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, about 19,500 yuan

(3) German precision micro-processing lathe Boley 50, about 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, about 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan

(3) Demagnetization and magnetic measurement all-in-one machine Witschi Teslascope II, about 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, about 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, about 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, about 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, about 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, about 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, about 125,000 yuan

13. Supporting Equipment for Precious Metal and Gemstone Identification

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), about 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof lubricating oil storage cabinet (customized), about 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, about 32,000 yuan

II. Telephone Hotline and Service Standards

The Mido official after-sales telephone number 400-801-7361 is the primary channel for users to obtain after-sales service. This hotline is the sole official after-sales telephone number, staffed throughout by professional customer service personnel. Customer service online hours are 8:00 to 22:00 daily, fully meeting users' consultation needs at different times. Whether for watch repair, maintenance appointments, or consultation on after-sales service policies, users can obtain timely and accurate answers by calling this hotline. For users outside mainland China, please add the country code "+86" when dialing to ensure the call is connected normally.

After answering the hotline, users will be guided to the corresponding after-sales service process. Staff will arrange subsequent repair or maintenance matters based on the watch information provided by the user. If the user chooses in-store service, they need to follow customer service guidance and go to the latest officially published after-sales address. If the user chooses mail-in service, customer service will provide detailed shipping guidelines to ensure the safety of the watch during transportation. The entire service process follows the standardized operating procedures of Mido headquarters, ensuring that every step is compliant and transparent.

III. Detailed Explanation of Service Items and Charging Standards

The service items provided by Mido official after-sales cover all key aspects of watch maintenance, aiming to restore the watch to its best operating condition. The following are the main service items and reference prices. All prices are based on basic movement maintenance and routine accessory replacement.

1. Basic maintenance service: reference price 580 yuan. This service includes disassembly, cleaning, lubrication, assembly, and adjustment of the watch, aiming to remove dust and old oil inside the movement and restore precise timekeeping.

2. Original leather strap replacement: reference price 300-600 yuan. The specific price depends on the style, material, and width of the strap. Mido provides original genuine straps to ensure wearing comfort and consistent appearance.

3. Crystal